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📜 Shipping Policy

1. Introduction

Welcome to TheTrendShop (accessible at https://thetrendshop.online/). We want to get your new watch to you as quickly and safely as possible. This Shipping Policy explains how we process and deliver your orders across India.

By placing an order, you agree to the terms outlined in this policy.

2. Order Processing Time

Here's how we handle your order:

• Processing Time: All orders are processed within 24–48 hours (1-2 business days) after order confirmation.

• Order Verification: For COD & Semi-COD orders, we may verify your address and phone number to ensure a smooth delivery.

• Weekends & Holidays: Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.

• High Volume Periods: During sales or festive seasons, processing may take 3-4 business days. We appreciate your patience.

3. Free Shipping Across India

We are proud to offer Free Shipping Across India on all orders. No hidden fees. No minimum order value.

Note: Delivery times are estimates and may vary depending on your location, courier service availability, and unforeseen circumstances (weather, strikes, etc.).

4. Cash on Delivery (COD) & Semi-COD (10% Advance)

We offer flexible payment options to suit your convenience:

Cash on Delivery (COD)

• Pay the full order amount in cash when your watch arrives at your doorstep.

• Available on orders up to ₹5,000.

• A nominal COD fee may apply.

Semi-COD (10% Advance)

• Pay 10% of the order value upfront online (via UPI, card, or net banking).

• Pay the remaining 90% in cash at the time of delivery.

• This option secures your order and reduces fake deliveries.

Important for COD & Semi-COD Orders:

• Please keep the exact cash amount ready for the delivery partner.

• If you refuse delivery, the advance amount (10%) is non-refundable for Semi-COD orders.

• For COD orders, a restocking fee of 15% may apply if you refuse delivery.

5. Shipping Coverage

We currently ship across India – to all 28 states and 8 union territories.

We do NOT ship internationally at this time.

If your location is not serviceable by our courier partners, we will inform you within 24 hours of placing the order and issue a full refund (including any advance paid for Semi-COD).

6. Order Tracking

Once your order is shipped, you will receive tracking details via:

• Email: A shipping confirmation email with a tracking link.

• SMS: A text message on your registered mobile number.

You can also track your order directly on our website by visiting the "Track Order" page (link in footer).

If you have not received tracking details within 3 business days of placing your order, please contact us at t2shopindia@gmail.com.

7. Delays in Delivery

While we strive for timely delivery, delays may occur due to:

• High demand or festive seasons (Diwali, New Year, etc.).

• Courier partner issues (logistics delays, weather, strikes).

• Incorrect shipping address provided by you.

• Natural calamities (floods, heavy rainfall, etc.).

What we will do:

• We will assist you in tracking your order and coordinating with the courier partner.

• We will keep you updated via email or SMS about any significant delays.

What we cannot control:

• We are not responsible for delays caused by courier partners or external factors.

• No compensation or refund will be provided for delays unless the order is lost for more than 15 business days.

8. Incorrect or Incomplete Address

Please double-check your shipping address before placing your order.

We are not responsible for delivery issues caused by:

• Incorrect or incomplete address provided by you.

• Wrong phone number.

• Recipient not available at the time of delivery.

• Refusal to accept the package.

If a package is returned to us due to an incorrect address or delivery failure:

• You will be responsible for the return shipping charges.

• A restocking fee of 15% will apply.

• You may choose to:

  • Pay for re-shipping to have the order sent again, OR

  • Receive store credit for the remaining balance (product value minus return shipping and restocking fee).

No cash refunds will be issued for failed deliveries.

9. Damaged in Transit

If your order arrives damaged due to shipping:

1. Do not accept the package if you see visible damage.

2. If you accept it, take clear photographs of the outer packaging and the damaged product.

3. Contact us within 48 hours of delivery at t2shopindia@gmail.com with your order number and photos.

4. We will file a claim with the courier partner and arrange for a replacement at no cost to you.

10. Exchange Policy for Defective Watches (Shipping Related)

If you receive a defective watch (manufacturing defect, not damaged during shipping):

• You must report the defect within 48 hours of delivery with clear photos/videos.

• We will arrange a free return pickup for the defective watch.

• Once we receive and verify the defect, we will ship a replacement watch to you at no additional shipping cost.

Note: This applies only to defective products. We do not accept returns or exchanges for change of mind, wrong size selection, or other reasons. Please see our [Refund Policy] for details.

11. Contact Us (Shipping Inquiries)

If you have any questions about your order or shipping, please contact us:

• Email: t2shopindia@gmail.com

• Phone / WhatsApp: +91 90231 83218

• Business Hours: Monday–Saturday, 9:00 AM – 7:00 PM IST

Please include your order number in all correspondence for faster assistance.

📜 Refund Policy

1. Introduction

Welcome to TheTrendShop (accessible at https://thetrendshop.online/). We stand by the quality of our watches. This Refund & Exchange Policy explains our commitment to fairness and your rights as a valued customer.

By placing an order, you agree to the terms outlined in this policy.

2. No Refund Policy

We do not offer cash refunds under any circumstances.

All sales are final. We strictly follow an exchange-only policy as detailed below. This applies to all products, regardless of the payment method used (Prepaid, COD, or Semi-COD).

3. When Can You Request an Exchange?

We provide an exchange (replacement) ONLY in the following two scenarios:

We do NOT accept exchanges for:

• Change of mind.

• Doesn't look as expected.

• Minor color or design variation (due to different screen displays).

• Delay in delivery.

• Product worn, used, or damaged by the customer.

• Lost or stolen packages after delivery.

4. Time Limit for Exchange Request

You must contact us for an exchange request within 48 hours of delivery.

• Delivery date means the date shown on the courier's delivery confirmation.

• Requests received after 48 hours will be automatically rejected without exception.

• We recommend inspecting your order immediately upon arrival.

5. Proof Required for Exchange

To process your exchange request, you must provide the following:

1. Clear Unboxing Video: A continuous, uncut video starting from the sealed package to fully revealing the product.

2. Clear Photographs: At least 2-3 high-quality images clearly showing the damage or wrong product.

3. Order Number: Mention your order number in the email subject line.

Why we need this: These proofs help us file claims with our courier partners and prevent fraudulent exchange requests. Without proper proof, your request will be denied.

6. Exchange Process (Step by Step)

Once your exchange request is approved, here's how it works:

Important:

• Return shipping charges are to be borne by the customer unless the error is from our side (wrong product sent).

• If the product is found to be not defective upon inspection, the exchange will be denied, and you will need to arrange return shipping at your own cost to get the product back.

7. COD & Semi-COD Orders

Since we offer COD & Semi-COD (10% Advance) , please note:

• COD Orders: Once dispatched, they cannot be cancelled. Please ensure you are ready to accept the order before placing it. Refusal of delivery will result in a 15% restocking fee.

• Semi-COD Orders: The 10% advance payment is non-refundable under any circumstances. If you refuse delivery or request an exchange that is not approved, the advance amount is forfeited.

8. Non-Eligible Cases (Read Carefully)

Exchange requests will be REJECTED in the following cases:

9. How to Contact Us for Exchange Requests

For all exchange requests, contact us at:

• Email: t2shopindia@gmail.com

• Phone / WhatsApp: +91 90231 83218

• Subject Line Format: EXCHANGE REQUEST – [Order Number]

• Business Hours: Monday–Saturday, 9:00 AM – 7:00 PM IST

Do not send the product back without receiving prior approval. Unauthorized returns will be rejected and returned to you at your cost.

10. Frequently Asked Questions

Q: Can I cancel my order?
A: Cancellation is only possible within 24 hours of placing the order. After that, the order may have entered processing and cannot be cancelled.

Q: What if my product stops working after a few days?
A: If the issue is not due to customer misuse, you may be covered under our 1-Year Warranty. Please contact us for warranty claims. Warranty covers manufacturing defects, not physical damage.

Q: Will I get a refund if the exchange product is out of stock?
A: No. We do not offer cash refunds. You may receive store credit for the original purchase value, valid for 90 days.

Q: What if I refuse to accept a COD order?
A: You will be charged a 15% restocking fee, and no refund will be issued. The product will be returned to us, and you will not receive any cash back.

11. Policy Updates

We may update this Refund & Exchange Policy at any time without prior notice. Changes are effective immediately upon posting on this page. We recommend checking this page regularly.